Shipping & order issues

Production and delivery

Every piece is printed or embroidered after checkout and fulfilled by Printful. Available shipping choices, charges, and delivery estimates are displayed during checkout for the order and delivery address. Tracking is sent when the order ships. An estimate is not a guaranteed arrival date.

Returns and exchanges

Every piece is printed to order, so we can't accept returns for size, color, or change of mind. If your order arrives damaged, misprinted, or defective, email us within 30 days of delivery with a photo and we'll send a free replacement or refund. No need to send it back.

Contact hello@salemthreadcraft.com and include your order number and photo. Printed-to-order purchases are not eligible for exchanges.